Privacy Policy


Radcliffe Cardiology General Privacy Statement
Your privacy is important to us. This policy explains how we collect, handle, share, disclose or otherwise process the personal information we hold about you. You have the option to control how we use your data and how you can access the information we hold on you.

About us
We provide access to multimedia content for healthcare professionals through our web, desktop and mobile products to help keep healthcare professionals abreast of the latest developments in cardiovascular medicine.

This privacy policy refers to Radcliffe Group (together “we” or “us”) which includes Radcliffe Group Ltd and all its licensed affiliates (including Radcliffe Cardiology, Radcliffe Vascular, Radcliffe CME and Medical Media Communications) and describes the following:

What information we collect about you
How we handle, share, store and secure your personal information
How you can control the information we collect about you
Other important information

What information do we collect?
We collect your personal information when you use our services and/or register for our products using our online registration forms, subscribe to one of our journals, respond to one of our promotions or register to view our online content (including our live webinar and video streams) or otherwise interact with Radcliffe Group Ltd and/or its licensed affiliates. We collect information about how you use our services with cookies and other tracking technologies.

Account and profile information
We collect and store information you provide. Examples of the information we collect automatically when you register to use our services include: your name and contact information, including email address, location, medical licence number, data on your company and position within that company and preferences. We also automatically collect other information about your use of our sites, including data on your IP address, browsing history on our site (entry/exit pages) and the type of browser and device you use to access our services. We use this information to provide you with a better service experience, but it also allows us to provide services that might have copyright restrictions in a certain territory, or to deliver content relevant to your specific location.

Social log in
If you log in to our websites or interact with our online services using social media (Facebook, Twitter, etc.) these sites may pass us information in accordance with their own privacy policies. Any information you post on social media platforms about yourself may be viewed by other people (including search engines) over which, we have no control. You are responsible for the information you choose to post and acknowledge that this may be collected by third parties.

Purchase of assets
We may buy assets which can include personal data from external sources such as professional medical list brokers. We will never sell your data – ever.

Cookies
Our websites use cookies that are created when you use a browser to visit a website and are vital to assist in the running of our web services. A cookie is a text file stored on your computer or mobile by our webserver. Only our webserver can retrieve the cookie which is unique to your web browser. We request your permission to use cookies via a pop-up when you visit our website. Cookies track your movements on a website, resume where you left off, and remember your details and preferences. We use cookies to identify users who have logged into the website (including geo-location), to build a user profile and ‘remember’ you, which eliminates the need for the user to re-enter registration data/passwords upon each visit to the website and to check who has a registered an account in order to enable registered users to access to our journal content. This all makes the interaction between you and our website faster and easier. We also use cookies to store your preferences and interests in our services; to track performance and analytics to better understand the user journey (by observing how you navigate a webpage), and to identify areas for improvement in navigation and the content we provide. This enables us to provide you with a more tailored and improved website experience.

To opt-out of using cookies, you can simply reject/block the cookie notification when you visit our website or by altering your browser settings, you can refuse cookies completely. You can also delete cookies that may already be set. Users who opt-out of using cookies may still access the content on our website although not all features may be available; for example, you will be required to log in every time you visit us.

We also use tracking pixels, which are pieces of data to show how many people many have visited a webpage and to see if a cookie has been activated. We use web beacons and tracking URLs to monitor how successful our articles have been or to verify links to advertisements and to monitor their success.

For more information on cookies, please visit www.allaboutcookies.org

How do we use the information we collect?
Organisations must have a legal reason to use your personal information. Below are the relevant reasons we use the information we collect from you with some information on how we do this:

For personalisation and communication
We use your information to identify you in order to provide our Services; to provide you with a swifter login experience; to customise the user experience and to provide you with a personalised service. For example, we may from time to time contact you via direct marketing with new content we think you might be interested in based on the preferences and interests you identified at the time of registration. We may contact you to confirm transactions such as confirmation upon registration, webinar and live-stream registrations and subscription confirmation. Communications may be received by email, post or telephone.

Customer support
We use your information to resolve disputes and troubleshoot problems as needed, such as if you have problems accessing your account or to repair site services or analyse crash data. We also use information about you to verify accounts and monitor suspicious activity.

For marketing and promotional purposes

We use your information to measure interest in our services, and inform users about services and updates; and from time to time to communicate marketing and promotional offers to you based on your chosen preferences.

In some instances, when you use and visit our website, some adverts may be displayed on your devices. We collect information using cookies and Google Analytics to help us understand if you have clicked on adverts or engaged with this content, but your personal information is never shared with third parties. We may share marketing communications to you from third parties where you have opted in. You can choose to control whether to receive these communications at the time of registering for our services or anytime thereafter by updating your preferences.

For research and development
We use your information to support product development to provide content that is better suited to your area of interest and your browsing history to track trends on usage and to identify and troubleshoot page issues.

For contract fulfillment

We process your information in order to fulfil a contract we have with you. For example, we will use your personal information to provide you with access to products you have signed up for, such as an online webinar or live stream or to access a digital or print subscription of our journal, or to process payment in return for your services. We will also use customer information to take payments for products and services such as journal subscriptions and this information may be used to verify payment details.

With consent
If you correspond with any of our titles or interact with us by using polls, comments, messages, emails or social media, we may request to use information about you, for other purposes not specified above, such as to publish endorsements or features for the website. We will always seek permission and this may be anonymised if preferred.

For legitimate interest
We may use your information where there is legitimate interest to do so. For example, to help achieve our business objectives or if it will be of benefit to someone else. We will only do this where it is fair and lawful to do so and in accordance with your privacy rights.

How we share information
Your information may be shared between the Radcliffe Group affiliates as listed in the ‘About us’ section in accordance with this policy.

Service providers
We do share your information with third party providers we work with to provide our services, which includes companies we work with for website development, content management, back-up and storage. They may therefore need to view and access information about you. We may share your name, email address but we will never share your telephone number.

Third parties
We may share your personal information with Radcliffe’s affiliates, partners and third parties where you agree to do so. This may include third party providers that direct you to other websites outside of our own privacy policy. IF you register for content after opting out, we may share your information with the sponsor(s) of that content.

We may share information about your engagement with any of our services including receipt and/or action with our emails, activity on our sites including content and/or advertisements viewed and actions taken or personal information otherwise provided by you.

We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a posting or other content violates other’s rights, or protect anyone’s rights, property, or safety. We may also share personal information with corporate affiliates who help detect and prevent potentially illegal acts and provide joint services, and service providers who help with our business operations.

How we store your information
We store digital information we hold about you with a secure file hosting provider and a private server based in Ireland. We use many tools to protect your personal information against unauthorised access and disclosure, but no security system is impenetrable, so we make no guarantees. Any physical data we hold on you, such as a signed contract, is housed in a secure and locked filing cabinet within our alarmed premises.

We work with third parties including Drupal, Adestra, Survey Monkey, Lead Intelligence, Mailchimp Ethos and ePress to securely store your information.

Retention
Your personal information is retained while there is a legitimate reason to do so, unless you request its removal. We will remove details as soon as is reasonably possible. If you ask to unsubscribe from our services, we would still need to retain your name and contact details for suppression purposes, for example if you did not want to receive direct marketing from us. Personal information from inactive accounts is retained to comply with legal obligations, prevent fraud and to resolve disputes.

How to control the information we collect from you
At any time, you can ask for access to your information and can update your details and preferences, unsubscribe, restrict or request that we remove your details from our database. You can do this by logging into your account and editing the settings within your profile or by emailing us directly at dataprotection@radcliffe-group.com

Patient Privacy
Patients have a right to privacy that should not be infringed without informed consent. Identifying information, including patients’ names, initials, or hospital numbers, should not be published in written descriptions, photographs and pedigrees unless the information is essential for scientific purposes and the patient (or parent or guardian) gives written informed consent for publication. Informed consent for this purpose requires that a patient who is identifiable be shown the manuscript to be published. Authors should identify individuals who provide writing assistance and disclose the funding source for this assistance.

Identifying details should be omitted if they are not essential. Complete anonymity is difficult to achieve, however, and informed consent should be obtained if there is any doubt. For example, masking the eye region in photographs of patients is inadequate protection of anonymity. If identifying characteristics are altered to protect anonymity, such as in genetic pedigrees, authors should provide assurance that alterations do not distort scientific meaning and editors should so note.

The requirement for informed consent should be included in the journal’s instructions for authors. When informed consent has been obtained it should be indicated in the published article.

– International Committee of Medical Journal Editors (“Uniform Requirements for Manuscripts Submitted to Biomedical Journals”), February 2006.

Changes
We may update this policy at any time. You should check whether our terms and conditions have been updated by visiting them on a regular basis. If we make any changes we will notify you by including a version and date at the footer of this notice.

Contact us
For queries regarding data protection please contact our Data Protection Officer: dataprotection@radcliffe-group.com

Last updated_01.01.21

TrueEvents Event Data Policies
TrueEvents Ltd is a third party platform providing event services online to clients. This site (https://tiocongress.com) is operated by TrueEvents Ltd on behalf of Radcliffe Group. All data shared with this site is shared in accordance with the Radcliffe Group General Privacy Statement outlined above. In addition to the standard privacy statement the below statements are relevant to all participants of the event when navigating or interacting with other members of the event and the content provided by third parties.

Third party content
TrueEvents Ltd will not be held accountable for any information provided by any third party through this event. This includes but is not limited to: Webinar presentation content, exhibitor stand content, agenda information, videos, downloadable items, images and other relevant documentation supplied for the purpose of the event by a third party, Whilst TrueEvents Ltd make every effort to ensure all information is appropriate, any misrepresented, false, incorrect offensive or copyright infringing content is solely down to the content provider. If when navigating the event you are not satisfied with an item of content, or believe it infringes copyright please contact info@trueevents.live providing detailed information about your claim.

Interacting with the event

Completing your profile
By completing the information on your profile, you acknowledge this information will be shared with the event’s organiser and will be held on the TrueEvents Ltd platform for the purpose of facilitating the delivery of the event. TrueEvents Ltd may send information to you for the purpose of the event, and when navigating the event your information can be exchanged with other participants of the event should you opt to do so.

Visiting an exhibition booth
When visiting an exhibition booth, we track and share the names of people accessing booths with the booth content owners. We do not share contact information just the first and last name of the visitor. You can share your contact information voluntarily through the ask a question button, or the exchange business cards button on the left-hand side of the booth.

Business Card Exchange
When attending an exhibition booth, you acknowledge that by clicking on the exchange business cards button, any and all information held in your profile for the event will be shared with the exhibitor. You accept that you are sharing this information for the purpose of allowing the exhibitor to contact you both during and after the event and they may from time to time send you appropriate marketing emails and materials. You acknowledge that it is your responsibility to actively opt out of these emails if you do not wish to receive.

Asking Exhibitors Questions
When visiting an exhibition booth, you have the option to ask the exhibitor a question. When doing so you are sharing your information with that exhibitor for the purpose of contacting you both during and after the event to discuss the question further. By sharing this contact information, you understand that the exhibitor may contact you from time to time with relevant marketing emails and materials. You acknowledge that it is your responsibility to actively opt out of these emails if you do not wish to receive them.

Attending Webinars
When attending webinar sessions during the event, you acknowledge that the event owner may share your information with the webinar content provider or sponsor. When entering a webinar your first name, last name and email address are added to the webinar report. By accessing the webinar, you accept that all interactions, questions asked, poll responses and chat correspondence are shared with the event’s organiser and possibly the content provider and sponsor if applicable. If your data is shared with the content provider or sponsor, they may from time to time send you appropriate marketing emails and materials. You acknowledge that it is your responsibility to actively opt out of these emails if you do not wish to receive them.

Processing and storage of your data
TrueEvents Ltd retain any personal information for the duration of the event being live. This includes during the pre-event registration period, during the live event and whilst the event content is on demand. TrueEvents Ltd does not retain any personal information once the event is archived. Upon archive personal data for all attendees is purged within 72 hours, anonymised reports are kept for the purpose of research and development of our product and services. If you wish at any time to be removed as a registered attendee from the event, please contact the event organiser to make the request. All data is secured on servers based in London in the UK. Data is exchanged through end-to-end encryption across our platform. In order to facilitate the delivery of emails data is passed to our third-party email platform Sparkpost, data is not stored on this platform at any time, all analytics and reports are anonymous.

What rights do you have?
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you need to contact us regarding your data please email info@trueevents.live